Complaints procedure

If you are dissatisfied with our service, please contact us as soon as possible. We will consider your complaint fairly and look into what happened.

How to complain

• Email: office@everstead-planning.co.uk
• Telephone: +44 79 4055 6141
• Post: Everstead Planning Ltd, 36 Sandhu Building, 89-91 Montfichet Road, London E20 1NT

Please tell us your name, your client reference if you have one, and what went wrong.

What happens next

• We will acknowledge your complaint within 5 working days.
• We will give you our final response within 8 weeks.

Data-protection complaints are handled under the separate procedure in our Privacy Policy.

If you are still unhappy

Everstead is not a firm regulated by the Solicitors Regulation Authority, and our administrative LPA preparation service is not covered by the Legal Ombudsman scheme that applies to regulated legal-service providers.

You can still get independent legal advice, contact Citizens Advice, report a consumer-law concern to an appropriate authority, or use any legal remedy available to you. For data-protection concerns you can contact the Information Commissioner's Office (ICO).

The full procedure is in clause 36 of our Terms & Conditions.